9bbd1 Privacy Policy
Your personal information is completely safe with us. This policy details how 9bbd1 collects, uses, and protects your information.
1. Introduction and Scope of Application
9bbd1 is a safe and reliable online gaming platform operated for players in Bangladesh. We believe that protecting user privacy is one of our core responsibilities. This privacy policy applies to the 9bbd1 website (9bbd1.cam), its mobile-optimized version, and all related services.
This policy explains what information we collect, why we collect it, how it is used, and what rights you have. Our services are available only to those aged 21 and above. We do not knowingly collect information from minors.
2. Information We Collect
Various types of information are collected as needed to provide services on the 9bbd1 platform. A breakdown by category is given below:
2.1 Registration and Account Information
The information you provide when creating an account includes:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
- Preferred language and currency (Taka / BDT)
2.2 Identity Verification (KYC) Information
To ensure financial security and responsible gaming, we may request identity verification documents in certain situations, such as:
- National Identity Card (NID) or passport copy
- Proof of address (utility bill or bank statement)
- Payment method verification details (bKash, Nagad, Rocket, Upay, or bank account)
2.3 Financial Transaction Information
Records of deposits and withdrawals are stored securely. Payment card numbers and mobile banking PINs are not stored on our servers — this information remains within the encrypted systems of the relevant payment provider.
2.4 Usage and Technical Information
Information collected automatically while using the platform:
- IP address and approximate location (at the country level)
- Device type, operating system, and browser information
- Login date and time (per BST, UTC+6)
- Gaming activity logs (which games were played, session duration)
- Cookies and similar tracking technologies
3. Purpose of Information Use
Collected information is used for the following purposes:
- Account management: To handle registration, login, password recovery, and account security.
- Financial transactions: Processing deposits, withdrawals, and bonuses — minimum deposit ৳300 and minimum withdrawal ৳500.
- Identity verification: To prevent fraud and ensure responsible gaming.
- Customer support: To provide assistance via 24/7 live chat and email.
- Personalized experience: Game suggestions and offers tailored to your preferences.
- Security monitoring: To prevent unauthorized access, fraudulent activity, and money laundering.
- Legal compliance: To remain in line with applicable laws and regulations.
- Communications: To inform you about important account notifications and policy changes.
4. Cookies and Tracking Technologies
The 9bbd1 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us recognize you and improve our service quality.
4.1 Types of Cookies
- Essential cookies: Required for the core functionality of the platform. Without them, logging in or completing payments will not be possible.
- Functional cookies: Remember your language preference and login state.
- Analytics cookies: Measure site usage and help us improve our services.
You can manage cookies by changing your browser settings, though some services may be limited as a result.
5. Data Sharing and Third Parties
9bbd1 never sells your personal information to third parties. However, information may be shared with the following parties in certain circumstances:
- Payment processors: Necessary information is shared with the relevant service providers to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions.
- Identity verification services: With authorized verification providers to complete the KYC process.
- Game providers: Software providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive minimal technical information for the purpose of operating games through the platform.
- Legal authorities: Necessary information may be provided to relevant authorities in response to a valid legal order or investigation.
- Technology partners: Providers of hosting, cybersecurity, and SSL encryption services — who operate under strict confidentiality agreements.
All third parties listed above are contractually bound to use your information only for the specified purpose and to refrain from any further disclosure.
6. Data Security Measures
9bbd1 has adopted industry-standard technical and organizational measures to ensure the security of your information:
- SSL encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology.
- Password hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
- Access controls: Staff can only access the information necessary for their role.
- Regular security audits: Audits are conducted regularly to identify system vulnerabilities.
- Two-factor authentication (2FA): An additional verification layer to protect your account.
- Firewall and DDoS protection: Servers are protected against unauthorized access and cyberattacks.
However, no method of transmission over the internet or electronic storage is completely 100% secure. We therefore strive for the highest level of protection and commit to promptly notifying affected users in the event of any breach.
7. Data Retention Period
9bbd1 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet applicable legal obligations.
- Active accounts: Information is retained for the duration the account remains active.
- Closed accounts: Financial and KYC information may be retained for a set period after account closure in accordance with legal requirements.
- Marketing communications: Will be stopped immediately upon withdrawal of your consent.
- Transaction records: Kept for a specific period in accordance with financial regulatory requirements.
8. Your Rights
Every user registered with 9bbd1 has the following rights regarding their own information:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request the correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances, you may request that your information be deleted (where no legal obligation requires its retention).
- Right to object to processing: You may object to your information being used for a specific purpose.
- Right to portability: You may request your information in a structured, commonly used format.
- Withdrawal of consent: You may withdraw your consent for marketing communications at any time.
To exercise these rights, contact us via 24/7 live chat or send an email to [email protected]. We will do our best to respond to your request as promptly as possible.
9. Protection of Children and Minors
9bbd1 strictly provides services only to those aged 21 and above. Age is verified at the time of registration, and additional KYC verification may be requested in cases of suspicion.
If it is established that information has been collected from a person under the age of 21 without our knowledge, that account will be closed immediately and the relevant information deleted. Parents or guardians with concerns about this may contact [email protected].
10. International Data Transfers
The servers and technology infrastructure of the 9bbd1 platform may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it will remain protected in accordance with the standards of this privacy policy.
For international data transfers, we ensure appropriate contractual safeguards are in place and work only with trusted partners.
11. Policy Changes
9bbd1 reserves the right to update this privacy policy as needed. For significant changes, we will send a notification to your registered email and publish the update clearly on the website.
Continued use of our services after a change has been made will be considered as your acceptance of the updated policy. We therefore recommend you review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live chat: Use the live chat on the website for 24/7 support in Bengali.
- Email: [email protected]
We always respect your privacy and are committed to protecting your information. Fair play and transparency are the core foundations of our platform.